Customer Case Study October 2025 Customer Background Our customer, who has requested anonymity, has lived around Tonbridge all her life. Her life story is one of resilience and commitment. Fostered at just three months, she grew up alongside four foster siblings in a local village. Creative and resourceful, she still recalls her pride at winning […]
Braeburn Care undertake home care for my parents, as a family we have found their services, professional, understanding to an individuals needs, super friendly, with excellent communication with the family. We are very happy with Braeburn’s service and the compassionate support they provide to our parents.
Life is short and tomorrow is not a given. The care provided by Braeburn Care reassures me my aunt is able to continue living in her own home, in familiar surroundings, with the same routines and with the best care I could wish for her. I have absolute trust in their services. Thank you Team Braeburn Care.
We are incredibly grateful for the continuity of care and the high level of support and compassion provided by the Care Professionals. Their reliability and professionalism have made a tremendous difference in our lives, and we deeply appreciate the care and kindness we receive. Thank you to all involved for making this possible.
The service I have received from Braeburn Care has been excellent and I cannot praise the team highly enough. I live over 250 miles away and finding a care team to help with a loved one feels like a minefield. When Braeburn Care was recommended to me it was a relief and my decision to establish contact with the team was a really positive experience … I would highly recommend this company and team to anyone looking for a kind, compassionate and professional care team for a loved one.
As a carer I needed extra support for mum. Right from my first meeting with Katy to assess mum it was tailored to our needs. Noting all of mum’s little routines and disabilities. This was quickly relayed to the team at Braeburn Care who were compassionate and caring. They also would communicate their observations and ideas back to me. I really appreciated the fact that communicating with the family is key for Braeburn Care. I always knew that they were on the end of the line and would always quickly return my calls.
I can’t speak highly enough of the service I have received from Braeburn Care. The level of care and personal attention could not be greater. I am never made to feel inadequate and I am encouraged to be positive in the things I am able to do for myself. Braeburn staff have helped me build my confidence towards greater physical activity and their interpersonal skills are especially important to me, as I feel I can out my trust in the staff, which gives both myself and my family total peace of mind.
Very professional company, with staff pleasant and helpful. It has been a pleasure to be involved with them and the help and care they have shown me. They are regular, punctual and always have a smile. Would recommend them to anybody.
Braeburn support me every evening. They are so kind and caring. They make me feel at ease. They treat me with dignity and never make me feel stupid. They are amazing in everything they do.
Care given is reliable, efficient and sensitive.
Very good service. Very kind carers who are very helpful.
