When Braeburn Care was recommended to me it was a relief and my decision to establish contact with the team was a really positive experience … My aunt is almost 94 years old, is very independent and positive and has never had or needed any support until recently, when it has become apparent she is struggling to look after herself properly.
Katy assessed my aunt’s needs and made recommendations, ensuring her well-being, safeguarding and care were paramount. Katy reassured me she did not want to overpower my aunt with too many of the recommended changes all at once and wanted to take into account her wishes, dignity and comfort, thereby building trust and confidence with the team members and the changes were incremental.
