Customer Case Study October 2024 Customer Background Our featured customer, who wishes for her name to be kept anonymous, is a remarkable 94-year-old woman living independently in the communities we serve. After marrying her husband in 1951, both in their early 20’s, together they moved to Tonbridge, West Kent. Her husband a lecturer in Engineering […]
We are incredibly grateful for the continuity of care and the high level of support and compassion provided by the Care Professionals. Their reliability and professionalism have made a tremendous difference in our lives, and we deeply appreciate the care and kindness we receive. Thank you to all involved for making this possible.
The service I have received from Braeburn Care has been excellent and I cannot praise the team highly enough. I live over 250 miles away and finding a care team to help with a loved one feels like a minefield. When Braeburn Care was recommended to me it was a relief and my decision to establish contact with the team was a really positive experience … I would highly recommend this company and team to anyone looking for a kind, compassionate and professional care team for a loved one.
As a carer I needed extra support for mum. Right from my first meeting with Katy to assess mum it was tailored to our needs. Noting all of mum’s little routines and disabilities. This was quickly relayed to the team at Braeburn Care who were compassionate and caring. They also would communicate their observations and ideas back to me. I really appreciated the fact that communicating with the family is key for Braeburn Care. I always knew that they were on the end of the line and would always quickly return my calls.
I can’t speak highly enough of the service I have received from Braeburn Care. The level of care and personal attention could not be greater. I am never made to feel inadequate and I am encouraged to be positive in the things I am able to do for myself. Braeburn staff have helped me build my confidence towards greater physical activity and their interpersonal skills are especially important to me, as I feel I can out my trust in the staff, which gives both myself and my family total peace of mind.
Very professional company, with staff pleasant and helpful. It has been a pleasure to be involved with them and the help and care they have shown me. They are regular, punctual and always have a smile. Would recommend them to anybody.
Braeburn support me every evening. They are so kind and caring. They make me feel at ease. They treat me with dignity and never make me feel stupid. They are amazing in everything they do.
Care given is reliable, efficient and sensitive.
Very good service. Very kind carers who are very helpful.
Katy has been non-judgemental and no job seems too big or too small. The communication between us has been 1st class and Katy has offered me reassurance and positive solutions to ongoing matters … I would highly recommend this company and team to anyone looking for a kind, compassionate and professional care team for a loved one.
I have nothing but praise for the two carers from Braeburn Care who have been visiting my husband. I am told by the staff there how good they are and I know how much my husband likes them. Thank you Braeburn Care.
