Helping our Customers to Thrive at Home while Keeping their Families Connected

Deep-Clean Domestic Services

Customer Case Study October 2024

Customer Background

Our featured customer, who wishes for her name to be kept anonymous, is a remarkable 94-year-old woman living independently in the communities we serve. After marrying her husband in 1951, both in their early 20’s, together they moved to Tonbridge, West Kent. Her husband a lecturer in Engineering and Mathematics and she a fashion buyer for Bentalls. They were both very active, enjoyed cycling, loved to dance and relished holidays together. Later in life her husband’s health deteriorated before sadly passing away in 2019, leaving her to live alone, with no family close-by.

She has always valued her autonomy and positive outlook on life. However, her independence came into question when she began struggling to manage daily tasks after a decline in her own health in recent years. With her niece living over 250 miles away and concerned about her aunt’s well-being, she began searching for reliable care options. Upon a recommendation, she contacted Braeburn Care, seeking assistance to ensure her aunt could continue living comfortably in her own home while receiving the necessary support.

The Challenges

Her aunt faced several challenges that needed addressing from household chores and daily cooking to social interaction, she required additional help to maintain her quality of life. Her niece felt overwhelmed by the situation, especially being unable to check on her aunt regularly due to the distance and hence it was crucial to establish a trustworthy care team that would respect her aunt’s independence while providing necessary support.

Our Approach

After the initial contact, we conducted a thorough assessment of her aunt’s needs and preferences, prioritising the establishment of a trusting relationship throughout. Recognising the importance of maintaining her independence, we ensured that any adjustments to her routine were made gradually and respectfully. We began by providing domestic support, which included initial deep-clean domestic services of her entire home to create a safe and pleasant living environment. This effort not only enhanced her comfort but also set the stage for ongoing housekeeping and cleaning services that are essential for her daily well-being.

In addition to maintaining a clean home, our Care Professionals now focus on personalised meal preparation, crafting nutritious meals tailored to our customers’ preferences. She’ll often tell us, our attention to detail delights her, while offering a sense of companionship and normalcy. We also provide social interaction to combat feelings of loneliness, ensuring she feels engaged and supported. Throughout our services, we maintain open lines of communication with our customers’ niece, regularly updating her on her aunt’s progress, which reinforces the trust in our care services and offers peace of mind to the family.

Helping keep her House, a Home

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Services & Outcomes

  • Domestic Support – After an initial deep clean of our customer’s property, followed by ongoing housekeeping and cleaning services, our Care Professionals maintain a safe and pleasant living environment
  • Personalised Meal Preparation – Preparing nutritious meals tailored to our customers’ preferences, enhancing her appetite and enjoyment of food
  • Companionship – Offering social interaction to combat feelings of loneliness and keep our customer engaged, aligning to the activity and social life she treasured throughout her life
  • Open Communication – Keeping Next of Kin informed about her aunt’s progress and needs, fostering a strong relationship between our team and our customers’ family, no matter what the distance in between

Our Deep-Clean Domestic Services

Before and after photos …

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Deep-Clean Domestic Services Deep-Clean Domestic Services

Deep-Clean Domestic Services Deep-Clean Domestic Services

Deep-Clean Domestic Services Deep-Clean Domestic Services

Customer Testimonial

“The service I have received from Braeburn Care has been excellent and I cannot praise the team highly enough. I live over 250 miles away and finding a care team to help with a loved one feels like a minefield. When Braeburn Care was recommended to me it was a relief and my decision to establish contact with the team was a really positive experience. My aunt is almost 94 years old, is very independent and positive and has never had or needed any support until recently, when it has become apparent she is struggling to look after herself properly.

Katy assessed my aunt’s needs and made recommendations, ensuring her well-being, safeguarding and care were paramount. Katy reassured me she did not want to overpower my aunt with too many of the recommended changes all at once and wanted to take into account her wishes, dignity and comfort, thereby building trust and confidence with the team members and the changes were incremental.

The care provided has been consistent, professional and compassionate, which is enabling my aunt to retain her independence and remain in own home. My aunt is thoroughly enjoying the company of Jess, whom she has become very fond of and the visits have given her a renewed interest, seeing someone and engaging with them on a daily basis. Katy has been non-judgemental and no job seems too big or too small. The communication between us has been 1st class and Katy has offered me reassurance and positive solutions to ongoing matters.

I would highly recommend this company and team to anyone looking for a kind, compassionate and professional care team for a loved one.” 

A special thanks to our customer and their NOK for allowing us to share their story.

If you or a loved one could benefit from our dedicated care services, contact us today to learn more about how Braeburn Care can make a difference.

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