Starting with a new care provider can feel overwhelming, especially if it’s your first time arranging elderly care for yourself or a loved one. At Braeburn Care, we understand how daunting this can be and want you to feel comfortable and confident from day one, so this blog will walk you through what to expect when beginning care with us and highlight the Braeburn Care difference.
A Warm Welcome and Initial Free Consultation
From the moment you reach out to Braeburn Care, you’ll notice the warm, personal touch that defines our approach. We begin with a friendly conversation (over the phone or in person) to get to know you and understand your needs. This initial consultation is your chance to ask questions and for us to learn what kind of support you’re looking for – whether it’s help with daily personal care, specialised dementia care, palliative care or simply some companionship for a loved one.
We’ll talk about your situation, discuss any health preferences or concerns, and explain how our services can be tailored to fit your life. After this meeting, we use everything we’ve learned to create a personalised care plan for you. This plan will outline the support you’ll receive and the schedule that works best – whether it involves certain daily routines, help with household tasks, or any specialised support you need. We’ll review this care plan together with you (and your family if you wish) to make sure it covers exactly what you need, and that you’re comfortable with every detail, as your care begins.
Meeting Your Care Professionals
A big part of the Braeburn Care difference is our team of devoted Care Professionals. We know how important it is that you genuinely connect with your carers. That’s why we take great care to match you with team members who not only have the right skills and experience, but also a compatible personality and a compassionate heart. Before services begin, we’ll arrange for you to meet your Care Professionals. These introductory visits are a relaxed but professional setting – so you can get comfortable and start building rapport. It’s normal to feel a bit anxious about inviting someone new into your home, but our carers are friendly professionals who quickly put people at ease.
All Braeburn Care staff are fully trained and vetted, and they share our core values of Compassion, Accountability, Reassurance and Excellence. You’ll find your Care Professionals aren’t just there to perform tasks – they’re also there to offer companionship and build a genuine friendship.
The Braeburn Care Difference: Your New Care Provider
Braeburn Care isn’t a large, impersonal agency – we’re part of the community. Being a local domiciliary care provider in Tunbridge Wells, Tonbridge, Sevenoaks, Crowborough, and nearby areas of West Kent and East Sussex means we care about our neighbours’ well-being, and we pride ourselves on being reliable – we show up on time and go the extra mile to bring comfort and joy each day.
Our approach is person-centred and flexible, building our schedule around your life – not the other way around. When receiving care from us, as your new care provider, you’ll see familiar faces, which helps trust and friendship grow. We also stay in close contact with you and your family with regular updates and check-ins so you’re never in the dark.
A recent 5 star review from a customer’s Next of Kin concluded;
“The manager took my initial call and was very helpful. We arranged suitable care visits, and the carer is now coming to visit Mum & take her out on a regular basis. They have a great relationship and Mum looks forward to her weekly visits. It’s also a great help for me!”
Our Range of Home Care Services
Braeburn Care is a local care provider proud to offer a wide range of home care services to help you or your loved one stay independent at home. Our support includes:
- Personal Care: Help with daily routines like bathing, dressing, and medication reminders – delivered with compassion and respect.
- Companionship Services: Friendly company to brighten the day – whether chatting or going for a short walk or outing.
- Domestic Support: Assistance with deep cleaning, housekeeping, and shopping to keep your home clean and comfortable.
- Award-Winning Meal Preparation & Nutrition: Nutritious, home-cooked meals prepared to meet individual dietary needs – recently recognised with a national award for excellence in nutrition and dining. We ensure customers enjoy mealtimes, maintain healthy diets, and receive the right support to stay well-nourished at home.
- Dementia Care: Specialist support for those living with Alzheimer’s or other dementia, using memory-friendly techniques to ensure a safe, calming environment.
- Live-in Care: Full-time support from a caregiver living in your home – round-the-clock help as an alternative to moving into a care home for residential care.
- Respite Care: Temporary care that gives family caregivers a much-needed break, so they can rest knowing you are well cared for.
Whether you need one service or a combination, we’ll adapt to what’s best for you. As your needs change over time, we can adjust the plan – providing more help or scaling back as needed. Our goal is to make sure you always have the right level of support.
Starting with a New Care Provider
At Braeburn Care, we know inviting carers into your home is a big decision, and we’re dedicated to making the experience a positive one. Our team guides you through every step with warmth and professionalism.
If you’re considering home care in West Kent or East Sussex, we’d love to talk about how we can support you. We look forward to welcoming you into the Braeburn Care family and showing you the difference compassionate, person-centred care can make.
