Starting a new role in care can feel daunting – whether you’re changing careers or stepping into care for the first time. At Braeburn Care, we believe that the first day should never be a test of nerves, but the beginning of a supportive journey. That’s why we focus not just on training, but on building confidence from day one. Because when a Care Professional feels confident, safe, and supported – that’s when the very best care happens.
The Importance of Building Confidence from Day One in Care
Confidence isn’t just a nice-to-have. It plays a vital role in delivering high-quality home care services. When care professionals feel equipped, empowered, and emotionally supported, it shows – in how they interact with customers, how they solve problems, and how they approach each visit with purpose and compassion.
At Braeburn Care, we’ve seen how building confidence early leads to:
- Better continuity of care
- Stronger relationships with customers and families
- Improved safety and compliance
- Longer team retention and job satisfaction
And we don’t just say this – our newest recruits agree. One recent evaluation shared:
“The induction gave me confidence to start my new role. I felt supported, not just trained. Made me feel part of the company from day one.” Nikki
Going Beyond the Standard Induction
Most home care providers offer some form of onboarding or induction training. But for us, that’s only the starting point. Our induction process is designed around real-world preparation, not just theoretical knowledge. Yes, we cover the Care Certificate standards, mandatory training and safe practice guidelines – but we deliver it in a way that brings the role to life.
Here’s how we make that difference:
1. Warm, Personalised Welcome
Before day one even begins, new team members receive a warm welcome and introductory materials to ease them in. We explain what to expect, who they’ll meet, and make sure they feel comfortable from the outset. It’s about building trust – and showing that they matter.
2. Practical, Real-Life Training
We focus on scenarios that reflect actual care visits, with shadowing opportunities, observation sessions, and guided walkthroughs. This helps new joiners translate knowledge into action from day one. They practise not just how to give personal care – but how to have meaningful conversations, read body language, and notice subtle changes in wellbeing.
3. Confidence Checks Along the Way
We build in reflection time and informal check-ins throughout the training. This helps us understand how new team members are feeling – and allows us to spot any areas where further reassurance or guidance is needed.
One recent comment shared:
“Since first speaking to Katy during my interview, I felt this was the right place to work. Now following my induction, I am so excited to be joining Braeburn Care.” Ellie
Mentoring and Ongoing Support
Building confidence doesn’t stop at induction. Our leadership team – made up of experienced professionals, Harriet (CEO), Katy (Registered Care Manager), and Michaela (Team Leader), who’ve each worked on the front line themselves – continue to provide mentorship and support through the early weeks and beyond.
We operate an open-door policy and encourage new staff to share their experiences, ask questions, and feel part of the wider team from day one. We know that real confidence grows with consistent feedback, shared learning and daily encouragement.
Why This Approach Matters to Families
For families seeking home care, confidence is also key. They want to know that the person supporting their loved one is not only trained but genuinely ready – emotionally, mentally, and professionally.
When our Care Professionals feel confident in their role, families feel more confident in our service. It’s that simple. And in a sector where trust is everything, this really matters.
How We See Confidence Build
We’ve watched new Care Professionals flourish in just a few weeks – growing from “nervous at the start” to “ready and capable” thanks to the foundations we lay and building confidence from day one.
This is not by accident. It’s a product of our culture – where every team member is valued, every question is welcomed, and every achievement is celebrated.
As one new recruit recently wrote:
“The induction has been excellent. It wasn’t just about ticking boxes – it made me feel part of something.” Holly
The Braeburn Care Difference
- Locally rooted in Tunbridge Wells, Tonbridge, Sevenoaks and Crowborough
- Rated 10/10 on Homecare.co.uk by real families
- Award-winning for Nutrition and Dining 2025 (Business Awards UK)
- Family-owned and operated
- Dedicated leadership team with decades of combined care experience
Confidence Starts with Us
Whether you’re looking to switch careers or return to care after a break, our message is simple: You don’t need to be perfect. You just need to care. We’ll help with the rest.
If you’re curious about what a career in care could offer you or you’re looking for a fresh start with a team that values and supports you – we’d love to talk.
📞 Call us on 01892 577680
🌐 Visit: www.braeburncare.co.uk/careers
