Starting a new job can be overwhelming in any profession – but when your role directly impacts people’s lives, that first impression truly matters. At Braeburn Care, we don’t take that responsibility lightly. From the very first day, our onboarding and induction process is designed not just to inform, but to inspire, empowering new joiners from the very beginning.
Whether you’re brand new to care or returning to the sector, we believe every team member deserves a supportive and empowering start. Our structured induction sets the tone for a workplace culture rooted in quality, compassion and professional growth – core values that define everything we do.
Why Induction Matters in Domiciliary Care
Care roles – especially in the community – demand confidence, skill, and compassion from the outset. For us, induction is more than a tick-box exercise. It’s the foundation for building a team of care professionals who feel valued, equipped, and ready to make a meaningful difference.
Over the past few weeks, a selection of new team members joined Braeburn Care and completed our induction programme. They also took the time to share their feedback – scoring us ‘Excellent’ across all key areas, including:
- The content of the induction
- The overall structure of the programme
- The amount of information provided
- Presentation style and delivery
- Quality of materials used
- Confidence it gave them to begin their new roles
And the comments speak for themselves:
“I’d recommend joining Braeburn Care. The management team have been friendly and so welcoming to me.”
“Since first speaking to Katy, the Registered Care Manager, during my interview, I felt this was the right place to work. Now following my induction, I’m so excited to be joining Braeburn Care.”
“The induction has been excellent in its delivery.”
These reflections aren’t just nice to hear – they help us grow. We value every piece of feedback and regularly review our onboarding process to ensure it evolves with the needs of our team.
What Makes Our Induction Programme Different?
From our head office, Braeburn Care supports customers across Tunbridge Wells, Tonbridge, Sevenoaks, Crowborough and the surrounding areas. We know that delivering consistent, high-quality care starts with how we prepare our team.
Empowering new joiners and how our induction process sets us apart:
- Structured Learning: We break down essential training into digestible, engaging modules. Topics range from safeguarding and personal care to effective communication and supporting independence.
- Real-World Scenarios: We build in case studies and interactive discussions so staff can see how theory applies to their day-to-day responsibilities.
- Welcoming Environment: Our team go out of their way to ensure every new starter feels part of the family from day one. That includes mentoring, buddy systems, and open-door communication.
- Confidence Building: Whether it’s your first care role or you’re returning after time away, we make sure you leave induction feeling ready – not rushed.
Empowering New Joiners with a Culture of Continuous Improvement
One of our core values is listening. We actively encourage feedback during and after induction so that we can continually improve the way we support our new starters. Each evaluation we receive is reviewed by our senior team and, where appropriate, suggestions are implemented to ensure our training remains industry-leading.
This feedback loop strengthens not only our onboarding, but our entire approach to care delivery. We believe that when staff feel heard and supported, they stay longer, perform better, and provide a higher standard of care to the people we support.
Investing in Our People = Better Outcomes for Customers
Great care starts with great carers. That’s why we see onboarding and induction as a long-term investment – not a one-off event. By giving new joiners the best possible start, we improve:
- Staff retention, by ensuring new team members feel confident, connected and capable
- Customer experience, through consistent, quality care from well-trained professionals
- Team morale, as individuals feel part of a supportive, motivated workplace
- We also see a direct link between thorough induction and positive customer feedback – which has contributed to Braeburn Care being rated 10/10 on Homecare.co.uk based on genuine reviews from families we support.
Thinking of a Career in Care?
If you’re based in Kent or East Sussex and are considering a career in domiciliary care, we’d love to hear from you. Whether you’re looking for flexible part-time hours or a full-time career in care, we offer:
- Full training and induction
- Ongoing professional development
- Local work across Tunbridge Wells, Tonbridge, Sevenoaks, Crowborough and surrounding towns
- A team culture that celebrates your growth from the very first day
We’re proud to be raising the standard for community care – starting with how we welcome every new team member.
Want to work somewhere that values you from day one?
📞 Call us on 01892 577680
🌐 Explore roles at: www.braeburncare.co.uk/careers
