At Braeburn Care, we understand that navigating the world of home care can feel overwhelming. Whether it’s the initial decision to seek support, understanding available options, or knowing how to fund care, the process is full of questions, uncertainty, and emotion. That’s where our gold-standard customer service, experience and values come in – guiding you every step of the way.
Our core management team brings over 45 years of combined experience in the health and social care sector. This deep-rooted knowledge allows us to support customers and their families with clarity, compassion, and confidence. From initial enquiry to ongoing care delivery, our goal is simple: to provide gold-standard service that is truly centred on each individual.
The Importance of Getting It Right
Choosing a care provider is one of the most personal and important decisions a family can make. That’s why we go above and beyond the standard. We don’t just match carers to customers; we take time to understand the whole picture – individual preferences, lifestyle, medical needs, emotional wellbeing, and family dynamics.
Whether supporting elderly customers, those living with dementia, challenging behaviour, recovering from surgery, or needing companionship and household support, our care plans are fully personalised and regularly reviewed. This ensures our services evolve with changing needs, helping individuals remain independent, safe, and comfortable in their own homes.
Trusted Support for Families and Next of Kin
One of the most frequent compliments we receive is how well we support not only our customers, but also their Next of Kin. We understand how crucial it is to involve families in the care journey. From adapting care plans and updating medication needs to offering emotional reassurance, we ensure all parties are informed and empowered throughout.
Our communication is proactive, transparent, and always available. Whether you live five minutes away or 500 miles away, our team is on hand to offer peace of mind that your loved one is in safe, trusted hands.
Why Experience Matters
The care sector is complex and ever-changing, and unfortunately, it can often feel like a minefield to those unfamiliar with it. Our leadership team’s decades of frontline and operational experience means we know how to navigate these complexities. We’re here to simplify care planning, take the weight off your shoulders, and make the process feel manageable and human.
At the heart of Braeburn Care’s gold-standard customer service is our committed leadership team: Harriet, Katy, and Micheala. Their combined knowledge, strategic oversight, and hands-on approach in the day-to-day running of our service ensures that every care package is thoughtfully coordinated, every challenge swiftly managed, and every customer and family member kept fully informed. From care coordination to compliance, customer service and team development – their operational excellence drives the exceptional support our customers experience.
With expert knowledge into CQC regulations, NHS hospital discharge protocols, local authority frameworks, and safeguarding responsibilities, our team can confidently coordinate support in a way that works – for everyone involved.
What Families Say About Our Gold-Standard Customer Service
One recent family told us:
“Your team has been excellent as ever, with best-in-class levels of care, respect, and communication.”
Another shared:
“Thank you for keeping us so involved and making sure Mum was never left confused or anxious. You gave us reassurance we didn’t even know we needed.”
These testimonials reflect the heart of our work -dignity, respect, and compassion delivered with unwavering professionalism.
Supporting You With the Right Services
At Braeburn Care, we offer a wide range of home care services across West Kent and East Sussex, including:
- Personal care and assistance with daily routines
- Companionship services, including outings, hobbies and shared interests
- Specialist dementia care
- Meal preparation and nutritional support
- Respite care to give family carers a well-earned break
- Live-in care for 24/7 peace of mind
- Domestic and deep cleaning services to support safer living environments
We are proud to be recognised for our award-winning approach to nutrition and care delivery, and we always tailor our support to meet the unique needs of each individual.
Looking Ahead
With a growing team of compassionate, dedicated Care Professionals and a responsive leadership team always at the helm, Braeburn Care continues to set the bar for what exceptional home care looks like. We are more than a service provider. We are your trusted partner in care – and we’re with you every step of the way.
If you or a loved one are exploring home care options and want guidance from a team that truly cares, get in touch with us today.
📞 Call: 01892 577 680
📩 Email: enquiries@braeburncare.co.uk
