Katy has been non-judgemental and no job seems too big or too small. The communication between us has been 1st class and Katy has offered me reassurance and positive solutions to ongoing matters … I would highly recommend this company and team to anyone looking for a kind, compassionate and professional care team for a loved one.
I have nothing but praise for the two carers from Braeburn Care who have been visiting my husband. I am told by the staff there how good they are and I know how much my husband likes them. Thank you Braeburn Care.
The management helped us work through my father’s initial reluctance to having carers come into his home. He now has very nice compassionate carers who treat him well and with dignity and his care package is working well.
My mother lives alone, is elderly and has early onset dementia and Alzheimers. We are a close and loving family but cannot be with her all the time and this is where Braeburn comes in. The carers are lovely, truly care for my mother and most importantly spend time with her. The management team are very easy to talk to and are extremely receptive to our requests and any concerns. I would recommend Braeburn to anyone who has an elderly relative who wants to remain independent in their home as long as possible.
When Braeburn Care was recommended to me it was a relief and my decision to establish contact with the team was a really positive experience … My aunt is almost 94 years old, is very independent and positive and has never had or needed any support until recently, when it has become apparent she is struggling to look after herself properly.
Katy assessed my aunt’s needs and made recommendations, ensuring her well-being, safeguarding and care were paramount. Katy reassured me she did not want to overpower my aunt with too many of the recommended changes all at once and wanted to take into account her wishes, dignity and comfort, thereby building trust and confidence with the team members and the changes were incremental.
I am writing to express my thanks at the quality of service that Braeburn Care have provided for my client. Right from the very first call to your office, Braeburn Care have been extremely professional. My client was having a crisis with her care – you fixed that with minimal fuss and maximum efficiency. I know I can rely on yourselves to return my calls, answer queries and, most importantly of all, to make my client’s care provision smooth and of a great standard. You have been extremely reliable as an organisation, able to pick up shifts at short notice and always considerate of my client’s needs. I feel I can rely totally on the service you are providing and I am in awe of how calm and organised you all are! It has been an absolute pleasure working alongside you. Thank you!
Mum and I are very happy with the care provided by Braeburn. The big bonus compared to other caring agencies we have used is that mum has one main carer who visits at least 70% of the time which provides mum with the consistency she needs. I can rest assured that if there are any problems on the visits, I will be contacted by the carers and likewise if I have any concerns they are dealt with in a professional and prompt manner. I have no hesitation in recommending Braeburn to potential clients.
The service I have received from Braeburn Care has been excellent and I cannot praise the team highly enough … The care provided has been consistent, professional and compassionate, which is enabling my aunt to retain her independence and remain in her own home. My aunt is thoroughly enjoying the company of Jess, whom she has become very fond of and the visits have given her a renewed interest, seeing someone and engaging with them on a daily basis.
Since Braeburn Care started providing care calls for my mother, I cannot praise them enough for their professionalism, excellent communication, and for the high level of care provided. The staff that visit my mother are reliable, friendly and helpful and I now have real peace of mind that her needs are being met.
Braeburn Care has provided the support and care my elderly mum requires to help manage mum’s general daily living; from helping her with both personal and domestic requirements, to accompanying mum safely to get out and about each day to buy food and to socialise. The carers have become true friends of my mum.
