Caring for Customers and their Pets

Caring for Customers and Their Pets

At Braeburn Care, we know that home care is about much more than providing personal or medical support – it’s about helping individuals live fulfilling, independent lives in the comfort of their own homes. And for many of our customers, that life wouldn’t be complete without their pets – hence our services extend to caring for customers and their pets.

Whether it’s a cat curling up beside them or the daily routine of feeding and companionship, animals provide genuine comfort, structure, and happiness. That’s why our home care services in Tunbridge Wells, Tonbridge, Sevenoaks, Crowborough, and surrounding areas include thoughtful, tailored support that recognises and integrates the important role pets play.

The Proven Benefits of Pets in Home Care

Research shows that pet ownership among older adults can have powerful effects on emotional wellbeing. According to Age UK, pets help reduce feelings of isolation, provide a sense of routine and purpose, and can even support lower blood pressure and reduced stress.

At Braeburn Care, we actively support these benefits through our companion care and home help services, ensuring that pets are not an afterthought, but an integral part of the customer’s life and care plan. Our care professionals are trained to see the whole person – including the relationships that matter most to them.

Real-Life Care, Real-Life Pets: A Customer’s Story

One of our customers, who receives visits from our team, lives alone with no close family nearby – but shares his home with much-loved cats. These pets are more than just company; they are part of his emotional support network and daily routine. However, he was understandably worried about how he could continue caring for them while also receiving support himself.

That’s where Braeburn Care’s pet-inclusive domiciliary care made all the difference. From the outset, we took time to understand his lifestyle, routines, and concerns, ensuring his personal care plan not only supported his needs but also took the needs of his pets seriously.

Here’s what we’ve built into his care package:

  • Feeding of the cats as part of our scheduled visits
  • Cleaning and maintaining the litter trays to ensure a hygienic and pleasant home
  • Arranging vet appointments and liaising with pet professionals on his behalf
  • Booking grooming services to help his maintain his cats’ wellbeing
  • Involving his family in updates, ensuring peace of mind and a continuous care loop
  • Providing domestic support, including thorough cleaning to manage pet hair and odours, keeping his home feeling fresh and welcoming

This is just one example of how we go the extra mile to deliver truly personalised care at home.

Why This Matters: Enhancing Independence and Wellbeing

Through care at home in Kent and East Sussex, we help individuals maintain the routines and relationships that matter to them. For pet owners, this often means ensuring their animal companions are cared for just as lovingly as they would do themselves.

Not only does this reduce stress for the customer, but it also supports a longer, happier life at home, avoiding unnecessary moves to residential care simply because a pet’s needs are too challenging to manage alone.

For family members – particularly those living at a distance – it offers invaluable peace of mind knowing their loved one (and their pets) are in good hands.

How We Integrate Pets Into Home Care Planning

When you start services with Braeburn Care, one of our first questions will be: “Do you have pets we should know about?”

This isn’t just a courtesy – it’s a reflection of how we deliver genuinely person-centred home care. Our comprehensive care assessments explore every aspect of a person’s life, so we can offer support that enhances, not disrupts, their daily rhythm.

We tailor each care plan around caring for customers and their pets, including but not limited to:

  • Pet feeding and hygiene
  • Emotional companionship
  • Appointment scheduling and transport (for vets or groomers)
  • Domestic tasks related to pets
  • Contingency planning if the customer is unwell or admitted to hospital

We also maintain open communication with next of kin, keeping them updated and involved.

An Evolving Model of Domiciliary Care

With the increasing demand for home care for elderly pet owners, Braeburn Care is proud to be at the forefront of adapting traditional services to meet modern needs.

Our services include:

  • Companionship care
  • Personal care and medication support
  • Specialist care
  • Domestic assistance and cleaning
  • Emergency and respite care
  • Live-in care solutions
  • Pet-inclusive care planning

Our commitment to flexibility and dignity means every care package is shaped around the person receiving it – and the life they want to continue living.

Why Braeburn Care?

As a top-rated domiciliary care provider based in Tunbridge Wells, and with consistent 10/10 reviews on Homecare.co.uk, we’re trusted across Kent and East Sussex by families seeking compassionate, tailored, and responsive care.

Let’s Talk About Your Needs

Whether you’re exploring private home care for a loved one or need support yourself, we’d love to hear from you. Every journey starts with a conversation – and we’ll take the time to understand exactly what matters most to you – truly caring for customers and their pets.

📞 Call us on 01892 577680
🌐 Visit us at www.braeburncare.co.uk
📍 Local coverage: Tunbridge Wells, Tonbridge, Sevenoaks, Crowborough, and nearby areas

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