Bridging Distances: At Braeburn Care, we understand that providing exceptional care goes beyond just meeting the physical needs of our customers, it encompasses the emotional well-being of both the individuals we serve and their families, regardless of distance. A recent review from one of our customers’ next of kin (NOK), who lives overseas, highlights the invaluable role our services play in keeping families connected and ensuring the highest standard of care for their loved ones.
The NOK reached out to us when their mother’s sight had deteriorated to the point where living independently was no longer safe. Simple tasks such as cooking and daily routines had become challenging and, at times, dangerous for her. Recognising the urgency of the situation, they contacted Braeburn Care, seeking reassurance that their mother would receive the attention and support she needed.
Upon their initial interaction, the NOK was immediately impressed by the professionalism, patience, courtesy, and cheerfulness exhibited by our team. This positive experience gave them the confidence to entrust us with their mother’s care, alleviating any worries about her safety and well-being. As the NOK mentioned, “I had no concerns about leaving my mother in their duty of care.” This sentiment reflects our commitment to creating a supportive environment where our customers feel secure and valued; read the full review here.
Living overseas or a far can create a sense of helplessness for family members who want to ensure their loved ones are cared for. The NOK emphasised how critical it was for their mother’s needs to be met and for her happiness and independence to be maintained. We understand the importance of regular communication and updates, which is why our team prioritises keeping families informed about their loved one’s care and progress. We strive to be a bridge, connecting families regardless of geographical barriers.
The feedback from the NOK also serves as a testament to the dedication of our Care Professionals and Management Team, who work tirelessly to provide compassionate care tailored to each individual’s unique needs. The review concluded with high praise, stating, “They are an excellent group of carers and are thoroughly recommended to anyone.” Such recommendations mean the world to us and reinforce our commitment to delivering outstanding care.
As we reflect on this review, we are reminded of the vital impact our services and providing exceptional care have on families. It’s not just about providing care, it’s about building relationships and fostering a sense of community that extends beyond physical distance. At Braeburn Care, we are proud to be a trusted partner for families, ensuring that every individual receives the love and support they deserve.